Job Details

The Company:

This fantastic Entertainment Agency are leaders in the Australian entertainment industry. They are passionate about shaping the future of Australia's entertainment industry, and are dedicated to producing and delivering world-class events and entertainment across the country. They are looking for a Senior Ticketing Manager to join their team in Melbourne.

Position Terms:

• Permanent, Full-Time Role
• Working 4 days a week in the office
• Salary: $90,000 - $100,000 plus super

The Role:

The Senior Ticketing Manager reports to the Head of Ticketing, and can have up 3 direct reports depending on the time of year. This role plays a critical leadership function within the ticketing structure, translating ticketing strategy into high‑quality execution across planning, on‑sale, live delivery, analysis, forecasting and post‑event reporting.

Key Responsibilities include;

• Accountable for the consistent delivery of ticketing programs across planning, on‑sale, live delivery and post‑event reporting
• Lead ticket builds, on‑sale readiness and change control
• Implement pricing structures, fees, allocations and ticketing mechanics in line with agreed strategy
• Manage delivery timelines across concurrent campaigns and delivery cycles
• Lead execution of pre-sales and general on‑sales
• Monitor sales performance, demand signals and inventory health
• Oversee onsite ticketing delivery where required, including: Box office and access control setup; Comp, industry and accreditation‑linked ticketing processes; Attendance, scanning and reporting
• Ensure ticketing requirements are embedded into operational plans and run sheets
• Provide clear direction, prioritisation and delivery standards to ticketing team members
• Coach team members to build capability and confidence
• Maintain strong working relationships with promoters, venues, ticketing agents and vendors
• Collaborate closely with Operations, Marketing, Comms, Partnerships and Accreditation teams
• Oversee sales reporting, forecasting and post‑event analysis

The Candidate:

The successful candidate will have previous experience working in a ticketing and/or live event delivery role, ideally with strong leadership skills. Proven experience delivering high-volume, complex ticketing programs is highly desirable for this role.

• Strong understanding of ticketing systems, access control and onsite operations
• Experience working across multiple stakeholders and delivery timelines
• Highly organised with strong prioritisation skills
• Clear, confident communicator across technical and non‑technical audiences
• Demonstrated ability to use sound judgement and accountability in live environments
• Ability to travel for event delivery when required
• Ability to work in the office 4 days a week, located in Prahran

For more information regarding event positions follow us on LinkedIn and/or Facebook at Apex Event Recruitment

If this role doesn't fit but if you are interested in Events positions in Australia, then please register your resume through our website:  www.apexeventrecruitment.com.au

Please note that this role will be subject to background checks and you must have the right to live and work in this location to apply for this job.