Membership Services Coordinator

  • Melbourne
  • Association
  • Permanent / Full Time
  • Salary $95,000 - $105,000 plus super

The Company:

This leading national membership association is dedicated to the development, growth and prosperity of their members and the industry in which they represent. With a diverse membership base and a commitment to fostering connections and knowledge-sharing within their industry, they are seeking a dynamic and experienced Membership Services Coordinator to join their team.

Position Terms:
  • Full-time permanent role with hybrid working
  • Salary: $95,000 - $105,000 plus super (depending on experience)
The Role:

 The Member Services Coordinator supports the delivery of a high-quality, proactive, and data-driven membership experience that enhances member value, satisfaction, and retention. Reporting to the Member Services Director, this role plays a key part in operationalising the organisation’s membership strategy by coordinating member engagement, managing CRM systems and data, supporting acquisition and retention initiatives.

Key Responsibilities include;
  • Deliver a high‑touch member service model that proactively engages members across all segments.
  • Implement structured engagement plans to support retention, onboarding, and relationship strengthening.
  • Coordinate personalised support for member queries, renewals, onboarding, and service delivery.
  • Ensure timely, professional responses to member enquiries and maintain a high standard of service excellence.
  • Build strong member relationships and identify emerging needs for escalation or strategic insight.
  • Serve as the primary CRM administrator and champion best‑practice use across the organisation.
  • Drive full utilisation of CRM functionality to support engagement, reporting, segmentation, and insights.
  • Train and support staff in effective CRM use.
  • Oversee membership‑related content on the website, ensuring accuracy and alignment with organisational messaging.
  • Implement structured prospecting activities to support membership growth.
  • Support recruitment campaigns, outreach initiatives, and targeted lead‑generation efforts.
  • Assist in preparing membership reports, dashboards, and insights for internal stakeholders.
The Candidate:

The successful candidate will have experience working in membership services or similar role within an Association with strong customer service and stakeholder engagement skills. Strong communication skills, both written and verbal, is essential for this role.
  • Demonstrated experience with CRM systems and digital platforms, preferrably IMIS.
  • High attention to detail, accuracy, and organisational skills.
  • Ability to manage competing priorities and work both independently and collaboratively.
  • Experience supporting committees, working groups, or volunteer networks.
  • Proficiency in Microsoft Office Suite and membership/CRM platforms.
  • Sales, prospecting, or pipeline management experience is desirable but not essential.
  • Ability to work from the office a minimum of 2 days a week.
  • Ability to travel domestically when required.
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If this role doesn't fit but if you are interested in Events positions in Australia, then please register your resume through our website:  www.apexeventrecruitment.com.au

Please note that this role will be subject to background checks and you must have the right to live and work in this location to apply for this job.